As we approach Spring 2019, the results are in from our annual customer survey. It’s extremely important for us to check in with clients and see how we are doing – and from our results, we are doing all the right things.
This year’s findings highlighted some key positive values, with our customers describing us as helpful, professional, friendly, timely and innovative. We also received repeat high scores for project management, communication, creativity and technical ability – with every respondent saying that they would recommend The Creative Engine.
Andy Candler, managing director of The Creative Engine, says: “We are thrilled to get such positive responses from our survey again. After being in business for over 30 years, working with the best clients in the world, we are always focused on making sure that we don’t get complacent.”
“It’s fundamental to our business that we challenge ourselves to be the best and that we have systems and processes in place, such as our five-step project management system, to ensure our clients get an amazing customer experience. We want them to know they can trust us for our leading edge ability but that we are approachable, and always improving what we do – and how we do it.”
This was reflected in the comments from the survey, with client feedback such as: “The Creative Engine is a great agency to work with,” that: “goes beyond and above expectations” and is “a genuine pleasure to work with.”
If you want to experience our collaborative, creative approach for yourself, give us a call on 01483 799 200 or email [email protected] today to find out how we can help your business.